Frequently Asked Questions

Football Compass holds a licence from the UK Gambling Commission (UKGC) and a separate licence from the Malta Gaming Authority (MGA). Both regulators require the site to meet strict player‑protection, anti‑money‑laundering and game‑fairness standards, and the current licence numbers are displayed in the footer of the site.

Verification at Football Compass requires a clear, colour copy of a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill or bank statement dated within the last three months. If you plan to use a credit or debit card you may also be asked to send a screenshot of the card showing only the last four digits. The process is normally completed within 24 hours, though additional checks can extend it to 48 hours.

Football Compass accepts Visa, Mastercard, Maestro, Skrill, Neteller, Paysafecard, PayPal, and direct bank transfer. Crypto deposits (BTC, ETH, USDT) are also supported with no maximum limit. The minimum deposit is £10 for most methods, and the minimum withdrawal is £20; e‑wallet withdrawals usually arrive within 24 hours while card and bank transfers take 3‑5 business days.

In a draw‑no‑bet market you select either the home or the away team; if the match ends in a draw your stake is refunded automatically. The odds are slightly lower than a standard three‑way market because the draw outcome is removed. Settlement follows the official match result as recorded by the league governing body.

Football Compass offers a range of responsible‑gambling tools, including the ability to set daily, weekly or monthly deposit caps, loss limits, and a session‑time reminder that alerts you after a chosen period. You can also activate a temporary self‑exclusion (cool‑off period) for up to 30 days or a longer self‑exclusion that blocks your account for six months or more. All these settings can be managed in the 'Responsible Gaming' section of your account and can be changed at any time.

If a match is postponed before it starts, Football Compass will void the bet and return the stake to your account, unless the official league reschedules the game and it is played within 48 hours of the original kick‑off time. For matches that are abandoned after the first whistle, bets remain open until the official result is confirmed by the governing body; if the match is officially abandoned without a result, the bet is treated as void. Any market‑specific rules (e.g., in‑play bets) are applied according to the sport’s published settlement guidelines.